Warranty

7 Days Return & Refund
Please check the quality of the items when they arrive and contact us immediately if you have any concerns. If for any reason you are not satisfied with your product and wish to return it, You have 7 calendar days to return an item from the date you received it.
If the item works well but you want to return it due to subjective reasons, you will be responsible for the cost and risk of returning the items to us.
If any product you order is damaged or faulty when delivered to you, you must inform us using photos or a video, then send to support@wewarmsmart.com, the price of the product shall be refunded to you in full, including the cost of delivery.

30 Days Guarantee
The 30 Days guarantee for any failures or defects that occur through normal use, replace with a new one, no refund. For any claims, you will need to include high-resolution photos clearly showing the defect.

12 Months Warranty
We offer a 12 months warranty, from the date of delivery. This Warranty covers any defects in material or workmanship, no new replacement. For any warranty claims, you will need to include high-resolution photos clearly showing the defect.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

What isn’t covered by the warranty?
- Purchases made over 12 months
- Non-quality-related issues
- Lost or stolen products

When does the warranty begin?
It begins the day you place your order.

For any Warranty claims, you will need to include high-resolution photos clearly showing the defect.
To determine the start date of the warranty period, it is necessary to provide the sales receipt or other reasonable written proofs of payment.
Wewarmsmart reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.

support@wewarmsmart.com